Customer Service Advisor
Entain is looking for a Customer Service Advisor to join its Marketing team. The role is based in Rome and operates on a hybrid basis. The successful candidate will manage customer support requests received via email and chat from existing and potential online customers. This will also involve managing outbound service and/or marketing calls.
The role requires identifying customer-impacting issues and applying appropriate procedures for swift resolution. Continuous interaction with departments outside of Customer Service and with suppliers is necessary to resolve reported issues and support involved departments. The position also involves reporting potential system bugs and general user-encountered problems according to established procedures.
- Managing customer support requests received via email and chat from existing and potential online customers.
- Managing outbound service and/or marketing calls.
- Identifying customer-impacting issues and applying appropriate procedures for swift resolution of reports.
- Continuous interaction with departments outside of Customer Service and with suppliers, in order to resolve reported issues and support the involved departments.
- Reporting potential system bugs and general user-encountered problems according to established procedures.
- Native Italian speaker (required).
- Excellent writing skills and excellent verbal communication abilities (required).
- Excellent computer skills, proficiency in Microsoft Office Suite and internet usage (required).
- Excellent interpersonal and customer-oriented skills (required).
- Excellent stress management and problem-solving skills (required).
- Excellent ability to manage and treat confidential information encountered (required).
- Propensity for teamwork (required).
- Previous experience in customer service (nice-to-have).
- Good knowledge of the English language (nice-to-have).
- Flexible working with an established Smart Working model.
- Daily meal vouchers, both on-site days and when working remotely.
- Subsidy for the purchase of public transport season tickets.
- A continuously evolving Wellbeing programme.
- Structured projects on Diversity, Equity, and Inclusion (DE&I).
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.