Customer Support Advisor – BetMGM
As a Customer Support Advisor, the individual will provide award-winning standard service across all contact channels through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.
Reporting to the Customer Support Team Manager, the role is part of the Customer Service Team. This team will improve customer value through maximising customer conversion and retention opportunities. The advisor will utilise company marketing projects and the 'Sales through Service' mentality to achieve this goal.
- Ensure familiarity with all marketing projects and up-to-date customer support tasks and processes.
- Escalate any issues that would affect the customer experience.
- Provide first time resolution to customer contacts, taking into account the commercial value of each contact.
- Maintain a Quality & Assurance score that meets department measurement for each period outlined in the annual goals.
- Contact Centre and Customer Service Experience (preferred)
- A flexible approach to work schedules and shift patterns (required)
- Confidence to work with customers through a variety of communication methods including voice, email and live chat (required)
- 1+ years of experience handling support requests from a variety of different channels (required)
- 26 days annual leave (including sick pay)
- 22 public holidays
- Wellbeing and development days
- Private healthcare for you and a dependant
- A stake in our success through our ShareSave scheme
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.
