Junior Affiliate Executive - Internship
We are Entain. And we're looking for you. Join an international group where people come first. At Entain Italia, you'll find a dynamic, inclusive, and stimulating environment – where you can express your talent every day.
The role: Affiliate Executive - Internship
Location: Rome / Working model: Hybrid
Contract and Salary: Extracurricular internship / €800
- Provide efficient and professional support to the merchants of the Eurobet shop and corner network throughout Italy, both existing and potential, and technical and application support.
- Manage assistance requests received via messaging, email, or phone and provide the requested support, forwarding the request to the relevant department if necessary.
- Conduct telephone training on the gaming terminal and offered products, and if necessary, in-store, for merchants.
- Verify and retrieve winnings documentation in compliance with current anti-money laundering regulations.
- Support senior resources in managing credit requests according to internal procedures, including executing credit recovery calls to ensure compliance with company policies.
- Manage customer master data.
- Direct management of credit requests according to internal procedures.
- Activation training in retail outlets.
- Publishing.
- Possibility to perform adjustments on Merchant accounts according to internal procedures.
- Manage and process reporting tickets through dedicated ticketing platforms, ensuring correct acknowledgement and resolution of requests in accordance with internal procedures.
- Graduate or diploma holder (required)
- Previous experience in similar roles, or administrative roles, or in a call centre (preferred)
- Excellent ability to manage and handle confidential information with which you come into contact (required)
- Excellent interpersonal and "customer oriented" skills (required)
- Good organisational skills and ability to work under pressure (required)
- Excellent numeracy skills (required)
- Ability to work in a team (required)
- Excellent computer skills, proficiency in the Office suite and internet use (required)
- Good knowledge of English is a preferred but not essential qualification (preferred)
- Passion for sports of greatest interest in Italy is a preferred but not essential qualification (preferred)
- Extracurricular internship / €800
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.