Operations Associate
The Operations Associate will be an important part of the Hyderabad Marketing Operations team, supporting the UK and Ireland region. The role involves using internal tools to fulfil operations campaigns promptly, including the creation of rewards, bonuses, promotion campaigns, and tournaments.
The associate will work alongside various teams to build main processes, manage projects, and ensure the smooth daily operations of the business. The role requires strong organisational and team collaboration skills, with a focus on contributing to process improvements and tool optimisation.
- Collaborate with the Marketing Operations team and key team members to meet daily requirements.
- Build all promotion-related configurations within defined Service Level Agreements while maintaining quality and minimising errors.
- Perform internal QA and ensure a smooth player journey and experience onsite.
- Work with team members and partners to provide updates, gather feedback, and address operations-related issues.
- Provide regular updates to the Team Lead regarding any issues or procedural improvements.
- Provide regular and detailed analysis of player activity as directed by the Operations Manager.
- Follow up on related incidents and raise alerts when necessary to the relevant teams.
- Act as second-line support to the Customer Services Team, addressing and resolving escalations.
- Contribute ideas and suggestions for process improvements, efficiency gains, and operations-related enhancements.
- Ensure the Daily Task Sheets are kept up to date.
- Experience with tools and systems used by the HYD Marketing Operations team, including PAT, Backoffice, EDS, BO 2.0, and CSM (required).
- Familiarity with tools used by the Content team and an understanding of dependencies such as HTML, CSS, and Sitecore (required).
- Ability to collaborate and work well with a diverse team at all levels of seniority (required).
- Availability to provide support on weekends and shifts (required).
- Safe home pickup and home drop.
- Regular bonus and pension.
- 24 days annual leave.
- Extra paid leave, including wellbeing and development days.
- Life assurance and Income Protection.
- Private healthcare and wellbeing support.
- INR 3,000 per month communication allowance.
- Up to INR 16,000 per year in Crèche expenses for children under 3.
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.
