Product Operations Specialist
Games Global is looking for a Product Operations Specialist to provide specialist support and expertise in the management of the Games Global jackpot network. The role involves operational actions and tasks to implement the jackpot strategy, deep subject matter expertise, customer engagement, product delivery, data analysis, and product research.
This position is a key contributor to the smooth operation of Games Global jackpots. The specialist will work closely with customers, commercial teams, and technical teams across the organisation to drive jackpot priorities and support the product suite.
- Ensure efficient delivery of game, jackpot and customer setups
- Process jackpot wins and the associated tasks related to customer payouts
- Create and document processes which protect revenue and streamline delivery
- Ensure our processes scale with the increasing demand for our products
- Perform jackpot reporting and external audits to remain compliant
- Support the delivery of the Jackpot strategy, working with wider stakeholders
- Develop internal and external relationships to support uptake and drive performance
- Provide support and expertise on the jackpot suite to internal and external stakeholders
- Feedback on customer requirements and live issues to internal product and development teams
- Translate commercial requirements to actionable tasks for product teams
- Support projects and new product releases ensuring optimal delivery meeting business requirements
- 5+ Years working in a product operations environment (required)
- Experience in end-to-end delivery of projects and new products (required)
- Experience managing production systems, content and tools (required)
- Experience in customer engagement and service delivery (required)
- Knowledge of casino products and games within iGaming (required)
- Knowledge of jackpot product fundamentals within iGaming (required)
- Knowledge of regulatory compliance & markets (required)
- Proficient in data reporting and analysis (required)
- Excellent oral and written communication skills (required)
- Leadership in customer engagement and service delivery (required)
- Experience in the casino or gaming industry (nice-to-have)
- Competitive compensation (required)
- Comprehensive benefits (required)
- Vibrant and inclusive culture (required)
- Opportunities for professional growth (required)
- Work environment that encourages creativity and collaboration (required)
Games Global is a business-to-business supplier of online casino games and content, headquartered in Douglas, Isle of Man. Established in 2021, it acquired Microgaming's iGaming portfolio and Quickfire distribution business in 2022, giving it one of the largest slot-game catalogues in the industry - thousands of titles distributed to hundreds of operators. The company aggregates content from its own studios and a network of independent developers, supplying regulated markets worldwide. It was founded by former IGT and Lottomatica executive Walter Bugno.