Senior Account Manager
The Senior Account Manager role at GR8 Tech exists to protect, stabilise, and scale high-value B2B platform partnerships. The individual in this position will help GR8 Tech achieve long-term net revenue retention goals by transforming complex iGaming client relationships into predictable, high-growth revenue streams while ensuring the product roadmap aligns with real market needs.
This role involves managing commercial growth plans, negotiating complex proposals, and analysing client ROI to identify new opportunities. The Senior Account Manager acts as a key advocate for the customer internally, translating client feedback into actionable product improvements while maintaining operational excellence across the onboarding and support phases.
- Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell or cross-sell opportunities.
- Defend and negotiate complex commercial proposals, including discounts, SLA compensations, and renegotiations, balancing client satisfaction with company profitability.
- Analyse client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimise product adoption.
- Translate client business metrics and organisational structures into actionable product and operational feedback for internal GR8 Tech teams.
- Ambassador the customer's goals internally while remaining realistic about platform capabilities and highlighting churn or integration risks early.
- Gather raw customer feedback through direct communication and structured satisfaction surveys to support continuous platform development.
- Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
- Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
- Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.
- Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
- Deliver crisp product upgrade presentations to clients, ensuring they understand the development roadmap and know how to use new functionalities.
- 3+ years of experience in iGaming (either as an Account Manager or in a similar client-facing platform role) (required).
- Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally (required).
- English proficiency at B2 level or higher (required).
- Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges (required).
- Solid technical literacy, including understanding the software development life-cycle (SDLC) and release management (required).
- Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana) (required).
- Resilience and empathy in communication (required).
- A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems (required).
- Excellent time management skills and ability to prioritise effectively (required).
- Experience training or mentoring junior Account Managers (nice-to-have).
- Advanced skills in Microsoft Office (Excel modelling, PowerPoint client pitches) (nice-to-have).
- A strong network of existing operator contacts in the iGaming industry (nice-to-have).
- Cafeteria annual budget for sports, medical, mental health, home office, and languages.
- Paid maternity and paternity leave plus monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, and emergency time off.
- Remote-first work environment with tech support and coworking compensation.
- Team events (online, offline, and offsite).
- Learning culture with internal courses and growth programmes.
GR8 Tech is a business-to-business iGaming software provider headquartered in Limassol, Cyprus, supplying sportsbook and casino platform technology to operators. It is the rebranded B2B arm of Parimatch Tech, spun out from the consumer Parimatch brand in 2023. The company's modular platform supports millions of active users across more than 40 countries, maintained by a team of over 900 specialists. GR8 Tech focuses on high-performance, scalable sportsbook and gaming infrastructure.
