Customer Support Agent (f/m/d)
For its subsidiary Funstage, Greentube is looking for a Customer Support Agent (f/m/d) to support customers across its online gaming platforms and apps. The role provides customer support via email and live chat, helping players resolve questions and issues while ensuring a high-quality customer experience.
The position requires working on a shift basis in a support operation that is open 365 days a year, including regular weekend and public holiday shifts.
- Respond to customer enquiries via email and live chat, ensuring a prompt and professional service.
- Support players with questions and issues related to our products, platforms, and policies, including slot games, sports betting, casino, and live casino.
- Provide basic technical support for common issues such as browser settings, cookies, and software updates.
- Investigate customer issues, escalate them to the relevant internal teams where necessary, and follow up to ensure timely resolution.
- Develop and maintain a strong understanding of our products, platforms, policies, and support procedures.
- Keep up to date with new products, information, and procedures to ensure accurate and consistent customer communication.
- Monitor and respond to player comments and enquiries on our social media channels.
- Contribute to maintaining high service quality and meeting defined KPIs and SLAs.
- Work closely with the team and other internal departments to continuously improve the customer experience.
- Work on a shift basis in a support operation that is open 365 days a year, including regular weekend and public holiday shifts.
- Previous experience in customer support or a service-oriented role (nice-to-have).
- Strong PC skills and confidence working with different systems and digital tools (required).
- Excellent written German skills (C1 or higher) (required).
- Good written English skills (B2 or higher) (required).
- Strong communication skills and a customer-focused approach (required).
- Reliable, patient, and solution-oriented, with the ability to remain professional in challenging situations (required).
- Willingness to work weekends, public holidays, and rotating shifts (required).
- Flexible working hours and a hybrid model that fit your lifestyle, backed by a strong culture of work-life balance.
- A dedicated training budget to explore new skills, deepen your expertise, and shape your career journey.
- A welcoming office atmosphere at our Vienna HQ with daily fresh fruit, a wide range of teas, fair-trade coffee, and meals at our company-subsidized restaurant.
- Subsidized public transportation, plus access to pool e-bikes and e-cars - for both business and personal use.
- Plenty of ways to stay active and connected, from MyClubs app points to regular sports and company events.
- Attractive local employee discounts and healthcare benefits that make everyday life a little easier.
- The minimum gross annual salary for this position according to the applicable collective agreement is €29.000 (full-time basis, paid in 14 salaries). A higher salary is possible depending on qualifications and experience.
Greentube is a business-to-business iGaming content provider and the interactive division of the NOVOMATIC Group, developing online slots, casino and social-gaming content. Founded in 1998 and headquartered in Vienna, Austria, it supplies real-money and social casino games to operators across regulated markets worldwide.
