L1-L2 Service Desk Engineer
Growe is seeking an L1-L2 Service Desk Engineer to provide technical support for end users in a corporate environment. The role involves maintaining and monitoring office IT infrastructure, including computers, laptops, and peripheral devices.
The successful candidate will install, configure, and support Windows and MacOS operating systems. They will troubleshoot and resolve hardware, software, networking, and system-related issues, and perform regular system maintenance, updates, patching, and preventive support activities.
This position requires handling support tickets, communicating with users, and ensuring timely issue resolution according to SLA requirements. The engineer will also support endpoint security processes, assist with IT equipment procurement and setup, perform basic system administration tasks, and support infrastructure services such as Active Directory, SCCM, and VPN. Collaboration with internal IT teams is essential to ensure smooth and stable IT operations.
- Provide L1-L2 technical support for end users in a corporate environment.
- Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices.
- Install, configure, and support Windows and MacOS operating systems.
- Troubleshoot and resolve hardware, software, networking, and system-related issues.
- Perform regular system maintenance, updates, patching, and preventive support activities.
- Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements.
- Support endpoint security processes, including antivirus, encryption, and patch management.
- Assist with procurement, setup, and replacement of IT equipment.
- Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN.
- Escalate complex issues to senior support teams when necessary.
- Collaborate with internal IT teams to ensure smooth and stable IT operations.
- 1-3 years of experience in IT Support / Service Desk / Desktop Support roles (required).
- Experience combining both L1 and L2 support responsibilities (required).
- Proven experience supporting end-user devices in enterprise environments (required).
- Strong knowledge of Windows 10/11 administration (required).
- Strong experience with MacOS support (required).
- Linux knowledge (nice-to-have).
- Understanding of endpoint security principles, including patch management, antivirus, and encryption (required).
- Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN (required).
- Experience working with ticketing or task management systems (required).
- Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English (required).
- Strong customer-service and communication skills (required).
- Good troubleshooting and problem-solving abilities (required).
- Ability to prioritize tasks, multitask, and work within SLA requirements (required).
- Responsible, organised, and detail-oriented approach to work (required).
- Ability to stay calm and professional while supporting a high volume of users (required).
- Team player with a proactive and flexible mindset (required).
- Willingness to learn and adapt to new tools, systems, and processes (required).
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.