VIP Customer Support
Growe is seeking a dedicated VIP Customer Support professional to manage high-value client relationships within the iGaming and entertainment sector. The role involves providing personalised support, handling escalations, and ensuring consistent service quality across multiple brands.
The successful candidate will act as a primary point of contact for VIP clients, maintaining deep product knowledge and meeting performance targets related to response times and customer retention. This position requires the ability to work flexible hours, including night shifts, to provide 24/7 support.
- Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers.
- Provide personalized, high-quality support to VIP customers.
- Be the main point of contact for assigned high-value clients.
- Build and maintain strong, long-term relationships with clients.
- Handle inquiries, issues, and escalations across different brands within the company.
- Adapt communication style and service standards according to each brand’s guidelines.
- Maintain in-depth knowledge of each brand’s products, services, and promotions.
- Work flexible schedules and adapt to changing workloads.
- Meet KPIs related to response time, customer satisfaction, and retention.
- Provide 24/7 VIP support, including night shifts.
- Previous experience in customer support (preferred).
- Experience in the gambling industry (nice-to-have).
- Experience working with VIP customers or high-value clients (preferred).
- Active and proactive (required).
- Communicative and people-oriented (required).
- Flexible and adaptable to change (required).
- Open-minded and ready for new challenges (required).
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.
