Account Manager IV
The Account Manager is responsible for developing and maintaining key customer relationships, ensuring the customer is highly satisfied with PlayDigital IGT products and services and that all revenue generation opportunities are maximised. A focus will be the overall growth and success of designated markets.
Developing a comprehensive understanding of the business, the successful candidate will draw upon their knowledge of the casino gaming market to become a trusted advisor to the customer. The Account Manager is responsible for the entire customer experience, collaborating closely with customers to identify and manage expectations while working in partnership with internal PlayDigital IGT departments, including the Product and Delivery teams.
- Develop market initiatives and strategies to support the growth of the accounts.
- Support teams that work within designated markets, for the growth of the overall market.
- Develop customer relationships across all levels, ensuring the customer is highly satisfied with the company’s product and services.
- Maximise revenue generation opportunities within the nominated markets and accounts.
- Track the financial performance of the customer account and monitor performance.
- Align with cross functional teams to ensure customer success.
- Collaborate with the customer to launch PlayDigital IGT products on a timely basis, ensuring that both new and existing products are promoted with maximum exposure onsite, regular CRM and external marketing campaigns to optimise revenue performance.
- Develop additional sales opportunities, assess financial performance, and consult with legal and compliance teams on the contracts.
- Maintain an up to date knowledge of industry trends and best practices to be well positioned to best advise the customer.
- Maintain a comprehensive knowledge of the company’s products and services.
- Function as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly.
- Assisting in prospecting and acquiring new potential customers, attending prospect meetings where required.
- Responsible for collection of customer feedback, verification and ranking of customer requirements for new product features and functions.
- Minimum of 5 years’ experience as an account manager, ideally within the gaming industry (required)
- Excellent team player – ability to integrate to the team quickly, bringing a positive attitude and way of work (required)
- A record of developing strong working relationships with executives, peers, and associates (required)
- Ad-hoc travel is required (required)
- 401(k) savings plan with company contributions
- Medical, dental, and vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs
- Bonus or commission opportunities (depending on the role)
International Game Technology (IGT) is a global gaming company best known for designing and manufacturing slot machines, casino systems and digital gaming content. Founded in 1975 and long headquartered in Las Vegas, with major operations in Rome and Providence, it has been one of the largest gaming-machine and lottery suppliers in the world. In 2025 the group's lottery business was renamed Brightstar Lottery, while IGT's gaming and digital division was acquired by Apollo Global Management and combined with Everi, continuing to trade under the IGT brand. The company supplies land-based and online casino games to operators across the globe.
