IT Support Spec I
The Specialist IT Support I is responsible for providing first-line IT support to internal employees, ensuring the successful deployment, maintenance, and support of end-user devices and IT services.
This role supports workstation lifecycle management, onboarding and offboarding activities, IT asset management, security compliance, and day-to-day technical support while collaborating with cross-functional teams to deliver a seamless employee experience.
- Provide first-line technical support for hardware, software, and workstation-related issues.
- Image, configure, deploy, and track employee workstations across the organisation.
- Support employee onboarding and offboarding by coordinating IT equipment and system access.
- Manage IT assets, inventory, and workstation locations, including office relocations.
- Ensure compliance with security standards and audit requirements, including SOX, PCI, and SOC2 controls.
- Create and maintain IT documentation and contribute to the department knowledge base.
- Support conference room technology and provide emergency assistance when required.
- Escalate and report recurring or complex technical issues.
- Coordinate warranty support with vendors and third-party providers.
- Assist with inventory procurement and IT infrastructure projects.
- Provide IT support for company and customer-facing events.
- Perform additional duties as assigned.
- High school diploma (required).
- Bachelor's degree in Information Technology or a related field, or an equivalent combination of education and experience (preferred).
- 0–2 years of experience in an IT support or Help Desk role (required).
- Experience supporting both on-site and remote users (required).
- Strong analytical and problem-solving skills (required).
- Excellent communication skills with the ability to explain technical concepts to non-technical users (required).
- Customer-focused approach with strong phone support and service skills (required).
- Basic troubleshooting experience with Microsoft Office applications and other software (required).
- Working knowledge of Windows operating systems and general computer hardware (required).
- Ability to quickly learn and apply new technologies and technical processes (required).
- Estimated starting compensation range of $54,000 – $61,000 annually USD.
- Bonus or commission opportunities depending on the role.
- 401(k) savings plan with company contributions.
- Medical, dental, and vision insurance.
- Life and disability coverage.
- Paid time off.
- Tuition reimbursement.
- Wellness programmes.
International Game Technology (IGT) is a global gaming company best known for designing and manufacturing slot machines, casino systems and digital gaming content. Founded in 1975 and long headquartered in Las Vegas, with major operations in Rome and Providence, it has been one of the largest gaming-machine and lottery suppliers in the world. In 2025 the group's lottery business was renamed Brightstar Lottery, while IGT's gaming and digital division was acquired by Apollo Global Management and combined with Everi, continuing to trade under the IGT brand. The company supplies land-based and online casino games to operators across the globe.