Customer Support Specialist
The Customer Support Specialist role involves advising clients on the company's product via online chat, providing technical support for website usage, and solving client problems within the framework of the company's product. The specialist will also focus on building long-term relationships with clients and providing them with up-to-date information on current offers and promotions.
This is an exciting and challenging job within a fast-growing business group, offering the opportunity to be part of a multicultural team of top professionals. The company fosters a great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset.
- Advise Clients on the company's product via online chat (no calls).
- Assist Clients in working with the website (provide technical support).
- Solve Clients' problems within the framework of the company's product.
- Build long-term relationships with Clients.
- Provide Clients with up-to-date information on current offers/promotions of the company.
- Effective multitasking: ability to handle multiple chats, work with knowledge bases, and switch tasks without quality loss (required)
- Problem-solving mindset and customer orientation: Experience and skills in resolving challenging situations (required)
- Ability to effectively identify, analyze, and resolve customer issues, demonstrating a deep commitment to achieving positive outcomes (required)
- Active engagement in work (required)
- Experienced PC user (understanding of VPNs, internet connectivity, basic troubleshooting) (required)
- Own equipment (PC/laptop with Windows 10/11, stable internet connection) (required)
- An exciting and challenging job in a fast-growing business group
- Opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
- Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan
- Work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Corporate health insurance program for your well-being
- Referral program
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- Yoga classes to help you stay active and energized
- In-house Travel Service
- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
- Corporate events, team buildings
PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.