Sportsbook Operations Administrator
Description
The Sportsbook Operations Administrator is responsible for performing operational tasks. These include event creation and resulting, review and resolution of internal and external product-related requests, and overall monitoring and improvement of the automated operational setup.
Responsibilities
- Set up manual events and create mappings for automated event creation.
- Monitor and update event start times to ensure accurate offerings.
- Result events and monitor automated resulting.
- Clone and replicate events for offering additional markets on events.
- Monitor internal requests for additional markets resulting or market creation.
- Support customer support team on requests regarding market results, market availability, and general sportsbook questions.
- Acknowledge, resolve or escalate requests from business partners in a timely manner.
- Monitor automated alerts related to resulting and event creation.
- Cancel pending wagers in case when balances of customers become negative due to regrades.
- Permanently review outstanding unresulted markets to ensure that all markets are settled.
- Report tool inefficiencies and other issues with the existing tooling available.
- Update and maintain mapping of external data sources, such as league and team names.
- Monitor media for Esports news.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree in Business, Sports Management, Statistics, or a related field (preferred)
- Good knowledge of Sports and Esports (required)
- Familiarity with Sportsbook Markets (required)
- Previous experience in a sportsbook, betting, or gaming environment (preferred)
- Proficient in Microsoft Office Suite (required)
- Quick self-learner (required)
- Strong attention to detail and accuracy (required)
- Availability to work afternoon and night shift (required)
- Ability to plan, organise and manage multiple tasks simultaneously (required)
- Accurate and fast typing skills (required)
- Ability to search and investigate different sports and events online (required)
- Excellent analytical and problem-solving abilities (required)
- Strong communication and interpersonal skills (required)
- Ability to work effectively in a fast-paced and dynamic environment (required)
- Strong proficiency in English, both written and verbal (required)
Benefits
- Private Health Insurance
- Monthly Fitness Subsidy
About Pinnacle
Pinnacle, formerly known as Pinnacle Sports, is an online bookmaker established in 1998. It is known for a "gimmick-free" approach that focuses on offering low margins, high betting limits and competitive odds rather than bonuses or promotions. This model allows it to welcome winning bettors, who it claims win more than at typical bookmakers. Pinnacle operates internationally and is headquartered in Birkirkara, Malta.