Global IT Support Specialist
Playtech's Global IT Unit is looking for a Global IT Support Specialist to join its team in Sofia, Bulgaria. The role involves working on-site to provide Tier 1-2 IT support for Playtech employees, both on-site and remotely.
The successful candidate will be part of a global IT team and participate in company-wide projects. Responsibilities include troubleshooting IT problems globally via a centralized ticket system, participating in the team’s on-call rotation, and tracking IT assets.
This position requires excellent troubleshooting and problem-solving skills, with a focus on maintaining a stable and efficient IT environment for all employees.
- Be part of global IT team and participate in company wide projects.
- Provide Tier 1-2 IT support for Playtech employees on-site and remotely.
- Troubleshoot IT problems globally via a centralized ticket system.
- Participate in the team’s on-call rotation, responding promptly to incidents and providing remote or on-site support when required.
- Track and keep IT assets inventory up-to-date.
- Be responsible for installation, administration, maintenance and troubleshooting different devices.
- Troubleshoot network issues.
- Communicate with employees to identify problems and advise on solutions.
- 2+ years of experience in an IT support role, ideally gained within a large international corporate environment (required).
- Good understanding of Windows based client environments and Active Directory, Azure and on-prem (required).
- Practical knowledge of computer hardware and maintenance (required).
- Basic understanding of TCP/IP, Network elements and services, Wireless and VPN environments (required).
- Ready to contribute to documentation, KB, manuals and monitoring (required).
- Excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly (required).
- Strong spoken and written English (required).
- A calm, friendly, and service-oriented approach when supporting non-technical users (required).
- Knowledge of MacOS operating systems and management (nice-to-have).
- Experience in Cloud Solutions (nice-to-have).
- Global scope and inclusive working environment.
- Constant learning and development opportunities.
- Ability to contribute to common success.
- Active lifestyle and mental well-being.
- Professional and relaxing environment.
- Vibrant working environment.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.