Live Operations Supervisor
We are seeking a highly organized and proactive Live Operations Supervisor to oversee live gaming activities and ensure optimal performance and compliance across all shifts. This role requires strong leadership skills, in-depth knowledge of live gaming operations, and the ability to manage technical and operational challenges in real-time.
- Monitor and Report Performance
- Canceled Games Management
- Shift Vacancy Reporting
- Participation in Testing and Game Table Management
- Supervision of Studio Equipment and Cleanliness
- Technical Issue Reporting
- Temperature Monitoring
- Pre-Shift Briefing
- Employee Work Schedule Management
- Handling Work Correspondence and System Requests
- User Interface Testing and Monitoring
- Game Presenter Training and Error Correction
- Team Meetings for Service Quality Improvement
- In-depth understanding of live casino games, gaming regulations, and studio workflow. (required)
- Familiarity with studio operations, live streaming technologies, and gaming platforms. (required)
- Experience working with task management systems (e.g., Jira) and knowledge of Microsoft Office tools. (required)
- Ability to quickly identify and report technical and operational issues. (required)
- Flexibility to work in a shift-based environment, including nights, weekends, and holidays. (required)
- Must be available for urgent communication (24/7 in case of emergencies). (required)
- Excellent communication and interpersonal skills to interact with team members and other departments. (nice-to-have)
- Ability to provide constructive feedback to employees for continuous improvement. (nice-to-have)
- Strong problem-solving and decision-making skills in high-pressure situations. (nice-to-have)
- Detail-oriented with excellent organizational and time management abilities. (nice-to-have)
- High level of responsibility and accountability in studio operations. (nice-to-have)
- Ability to adapt quickly to dynamic work environments and handle unexpected challenges. (nice-to-have)
- Strong sense of discipline and fairness when supervising employees. (nice-to-have)
- Ability to motivate and inspire team members to maintain high-quality service standards. (nice-to-have)
- Minimum of 1 year of experience in live gaming operations (required)
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.
