L2 Support Engineer (Endpoint)
SOFTSWISS is looking for a proactive L2 Support Engineer (Endpoint) with experience managing enterprise-scale environments and supporting globally distributed teams. The role involves maintaining and improving Windows and macOS infrastructure, endpoint management platforms, collaboration tools, and automation processes.
The successful candidate will drive reliability, security, and operational excellence across the organisation by managing software deployment, device compliance, and identity and access management processes.
- Administration and maintenance of Windows/macOS infrastructure in distributed environments.
- Administration of Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms.
- Administration and support of endpoint management systems (Microsoft Intune, Kandji/Jamf/Iru, etc.).
- Automation of routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows.
- Management of software deployment, device compliance, identity and access management processes.
- Participation in infrastructure improvement initiatives, R&D, and implementation of new services and technologies.
- Maintenance of technical documentation and knowledge base.
- Collaboration with vendors, security teams, and engineering teams to improve infrastructure reliability and security.
- At least 3 years of experience at companies with 100+ employees and distributed offices/partially or fully remote (required).
- Expert knowledge of modern operating systems MS Windows Server and MS Active Directory (required).
- Basic Linux experience (required).
- Experience with administration and support of collaboration and endpoint management platforms: Slack, Azure ID, Google Workspace, etc (required).
- Experience with administration and support of MDM platforms: Microsoft Intune and Apple device management solutions (Kandji/Iru, Jamf, or similar) (required).
- Understanding of modern endpoint management, device compliance, software deployment, and identity/access management practices across Windows and macOS environments (required).
- Experience with monitoring and logging systems (Zabbix, Grafana, Prometheus, Graylog, ELK, etc.) (required).
- Hands-on experience using AI tools (ChatGPT, Claude, Copilot, etc.) for infrastructure automation, scripting assistance, troubleshooting, and technical research (required).
- Scripting languages (Python/PowerShell/Bash) – daily routine automation (required).
- Strong troubleshooting and cross-team communication skills (required).
- English B1+ (be able to participate in meetings with vendors tech support and sales/presales managers) and strong command of Russian (required).
- Higher technical education (nice-to-have).
- Experience with GitOps and CI/CD workflows (GitLab CI, GitHub Actions, etc.) (nice-to-have).
- Experience supporting globally distributed teams and remote-first environments (nice-to-have).
- Experience with SSO/MFA solutions and identity providers (understanding OIDC/SAML protocols) (nice-to-have).
- Private health insurance.
- Sports benefits.
- Comprehensive Mental Health Program.
- Free English lessons (online).
- Local language courses.
- Paid time off.
- Maternity leave support.
- Referral program rewards.
- Upskilling, internal workshops, and participation in professional conferences and corporate events.
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.
