Head of Account Management, Playradar (m/f/d)
Sportradar is looking for a Head of Account Management to lead and develop the iGaming Account Management function within the Playradar division. The role focuses on building a high-performing commercial team, driving revenue growth across the operator portfolio, and establishing scalable client management processes.
The successful candidate will ensure that customers maximise the value of Sportradar’s iGaming products. This position is based in London, Vienna, or Ljubljana and requires a leader capable of defining account strategies and fostering long-term partnerships.
- Own and develop key iGaming client relationships, ensuring strong commercial performance and long-term partnership growth.
- Lead, coach and develop a high-performing Account Management team.
- Define account segmentation, customer success strategies and commercial playbooks.
- Create and refine processes to monitor client performance, manage workstreams and ensure clear communication across stakeholders.
- Identify additional revenue opportunities by cross-selling and upselling Sportradar’s iGaming products and services.
- Oversee relationship management, commercial support and service delivery for existing iGaming clients.
- Collaborate closely with product, sales, operations and technology teams to support the continued growth of Sportradar’s iGaming offering.
- Establish and monitor relevant KPIs to ensure delivery against client objectives and business targets.
- Provide client and market insights to internal product teams to support product improvements and future roadmap decisions.
- Willingness to travel for internal and client meetings according to company travel policies.
- Extensive experience in commercial, sales, key account or account management roles within iGaming, betting, gaming or a related B2B technology environment (required).
- Strong understanding of the iGaming ecosystem, including operators, platforms, content, regulation and market dynamics (required).
- Strong analytical mindset with experience managing KPIs and commercial performance (required).
- Proven commercial leadership experience with the ability to build, manage and grow long-term client relationships (required).
- Experience leading and scaling Account Management or Customer Success teams (required).
- Growth mindset with strong proactivity, commercial thinking and the ability to identify new business opportunities (required).
- Passionate about sports and casino products (required).
- Excellent business English skills, any other language considered a plus (required).
- Collaborative environment with colleagues from all over the world including various social events and teambuilding.
- Flexibility to manage your workday and tasks with autonomy.
- A balance of structure and autonomy to tackle your daily tasks.
- Vibrant and inclusive community, including Women in Tech and Pride groups.
- Global Employee Assistance Programme.
- Access to Calm and Reulay apps for well-being.
- Online training videos.
- Flexible working hours.
Sportradar is a global sports technology company that collects, analyses and distributes sports data to betting operators, sports leagues and media companies. Headquartered in St. Gallen, Switzerland, and founded in 2001, it provides betting services, managed trading, integrity monitoring and audiovisual streaming across hundreds of sports. The company holds official data partnerships with organisations including the NBA, NHL, FIFA and ICC. Sportradar is listed on the Nasdaq stock exchange and employs several thousand people worldwide.
