Business Process Analyst
SuperBet is seeking a Business Process Analyst to combine business analysis, process modelling, and emerging technology, including AI, to drive end-to-end business improvement across multiple functions and geographies. The role involves bridging the gap between business and technology by leveraging BPMN methodologies, process tools, and data insights to identify opportunities, define solutions, and deliver measurable outcomes.
The analyst will be responsible for mapping and modelling business processes, conducting as-is and to-be analyses to identify inefficiencies, and partnering with stakeholders to align business needs with technology-driven solutions. This position requires a proactive approach to supporting AI-driven opportunities, such as process automation and decision support, while maintaining process documentation and governance standards.
- Analyse and document business requirements across multiple functions and geographies.
- Map and model business processes using BPMN 2.0 standards.
- Use BPM tools such as BusinessOptix or SAP Signavio to design, analyse, and optimise processes.
- Conduct as-is / to-be analysis to identify inefficiencies, risks, and automation opportunities.
- Partner with stakeholders to align business needs with technology and data-driven solutions.
- Support the identification and evaluation of AI-driven opportunities, including process automation, decision support, and predictive analytics.
- Facilitate workshops, process discovery sessions, and stakeholder interviews.
- Translate business requirements into functional specifications and user stories.
- Collaborate with delivery teams to ensure solutions meet business needs.
- Define and track KPIs and process performance metrics.
- Maintain process documentation, governance standards, and repositories.
- Bachelor's degree in Business Administration, Information Systems, or a related field (required)
- 5+ years of experience in Business Analysis and/or Process Improvement roles (required)
- Strong experience in requirements gathering and stakeholder engagement (required)
- Hands-on experience with process modelling using BPMN 2.0 (required)
- Experience using BPM and process tools such as Signavio, BusinessOptix, or similar (required)
- Strong analytical and problem-solving skills (required)
- Excellent communication and stakeholder management skills (required)
- Experience working across business and technology teams (required)
- Exposure to AI and Machine Learning use cases and projects (nice-to-have)
- Experience with process automation, including RPA and workflow tools (nice-to-have)
- Knowledge of Lean Six Sigma or continuous improvement frameworks (nice-to-have)
- Understanding of data analysis, dashboards, or BI tools (nice-to-have)
- Medical / Health Insurance
- Open Annual Leave
- Employee Assistance Programme
- Training & Learning Development
- Additional benefits vary by country and will be shared during the hiring process.
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.
