Business Process Analyst
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
We are seeking a skilled Business Process Analyst with a strong process optimisation and BPM focus to join our team. This role combines business analysis, process modelling, and emerging technology (including AI) to drive end-to-end business improvement. The ideal candidate will bridge business and technology, leveraging BPMN methodologies, process tools, and data insights to identify opportunities, define solutions, and deliver measurable outcomes.
- Analyse, and document business requirements across multiple functions and geographies
- Map and model business processes using BPMN 2.0 standards
- Use BPM tools such as BusinessOptix or SAP Signavio to design, analyse, and optimise processes
- Conduct as-is / to-be analysis to identify inefficiencies, risks, and automation opportunities
- Partner with stakeholders to align business needs with technology and data-driven solutions
- Support the identification and evaluation of AI-driven opportunities (e.g. process automation, decision support, predictive analytics)
- Facilitate workshops, process discovery sessions, and stakeholder interviews
- Translate business requirements into functional specifications and user stories
- Collaborate with delivery teams to ensure solutions meet business needs
- Define and track KPIs and process performance metrics
- Maintain process documentation, governance standards, and repositories
- Bachelor’s degree in Business Administration, Information Systems, or related field (required)
- 5+ years of experience in Business Analysis and/or Process Improvement roles (required)
- Strong experience in requirements gathering and stakeholder engagement (required)
- Hands-on experience with process modelling using BPMN 2.0 (required)
- Experience using BPM / process tools (e.g. Signavio, BusinessOptix, or similar) (required)
- Strong analytical and problem-solving skills (required)
- Excellent communication and stakeholder management skills (required)
- Experience working across business and technology teams (required)
- Exposure to AI / Machine Learning use cases and projects (preferred)
- Experience with process automation (RPA, workflow tools, etc.) (preferred)
- Knowledge of Lean Six Sigma or continuous improvement frameworks (preferred)
- Understanding of data analysis, dashboards, or BI tools (preferred)
- Medical / Health Insurance (required)
- Open Annual Leave (required)
- Employee Assistance Programme (required)
- Training & Learning Development (required)
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.
