Senior Product Manager - Sports
Super technologies are looking for a Senior Product Manager to lead one of its product teams and help achieve its vision of providing unique and entertaining betting experiences to customers around the world. The successful candidate will join the wider Product Management department, working with talented professionals to design and deliver industry-leading products that drive customer and business value within the Sports product.
The role focuses on providing customers with an innovative and engaging experience that drives customer perception and player retention. The Senior Product Manager will be responsible for the end-to-end customer journey, product strategy, and roadmap execution, ensuring that customer value remains the primary priority.
- Lead on customer research, discovery and defining customer value for our products.
- Drive discovery and utilise customer feedback from multiple touchpoints across the organisation to build a picture of customer problems, opportunities and customer behaviour.
- Make data-driven decisions utilising customer research, behavioural, product and commercial data.
- Work with Data Analysts to develop the reporting capabilities necessary to understand and measure customer behaviour.
- Define what success looks like for our product and use data to measure success for our products.
- Be responsible for the measurement and success of the product in-life and testing and iterating on the product to achieve the product objectives measured through success metrics.
- Awareness of our key competitors and ongoing monitoring of competitor offering.
- Take ownership of the customer journey end to end, ensuring that customer value is always the key priority for the team.
- Identify and understand our Customer’s behaviour and needs to define hypotheses and requirements that shape suitable features and journeys.
- Create best-in-class product features and journeys that help take the player experience to the next level.
- Work with designers, engineers and stakeholders to define and deliver reliable, scalable solutions to customer problems.
- Coordinate product launch plans with marketing, commercial, operations, and support teams.
- Develop a deep knowledge of the Superbet product.
- Be aware of regulatory compliance, GDPR requirements, and legal positioning of the Sports Betting and Gaming industry and how these impact product features and requirements.
- Engage with your stakeholders to understand their expectations and incorporate their feedback, where appropriate.
- Set the right expectations with stakeholders and effectively communicate status and progress on outcomes and deliverables.
- Understand the overall strategic direction of the company and how your area relates.
- Build and maintain a roadmap for your area that aims to deliver on short-term and long-term objectives, which align with the overall company and product strategy.
- Drive your roadmap from ideation and product discovery through to in-life product.
- Prioritise initiatives based on Customer Value, Business Viability and Technology feasibility.
- Be responsible for inputting into and defining the quarterly Objectives and Key Results within your product team.
- 5+ years experience as a Product Manager working with Engineering teams (required)
- Customer-focused and data-driven with a passion for solving customer problems (required)
- Outstanding verbal and written communication skills (required)
- Thrives in a fast-paced, results-driven environment (required)
- Self-motivated, organized and able to drive the Product Strategy (required)
- Understanding of technology and agile development methodologies (required)
- Experience working with B2C mobile applications (nice-to-have)
- Excellent English language skills (required)
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.