Trading Operations Specialist
The company is looking for a Prematch Trading Ops Specialist to join its dynamic team. This role is critical in ensuring the accuracy and efficiency of the sportsbook offerings.
This position is ideal for someone with a keen eye for detail and a passion for sports, eager to influence the seamless operation of prematch trading activities.
- Conducting thorough research and validation of entity data using both internal and external data sources.
- Accurately input event results into the system to ensure timely client payouts.
- Promptly and accurately settle markets and resolve discrepancies as required.
- Engage in the manual resettlement of events due to discrepancies between provided feeds and internal rules.
- Address customer service inquiries and resolve issues independently or in collaboration with senior staff and the offer team.
- Generate incident reports for potential regulatory complaints and provide additional information as needed.
- Proactively communicate with the offer team about customer requests for adding events or special markets.
- Conduct regular checks and manage sports fixtures across various platforms, ensuring accuracy and synchronization with associated data feeds.
- Monitor and adjust pre-match feeds, templates, and print offerings to ensure consistency and quality across all platforms.
- Work closely with providers and developers to manage and resolve fixture-related issues.
- Regularly update and maintain the accuracy of event information, ensuring comprehensive coverage of all relevant sports events.
- Excellent written and verbal communication skills with fluent English (required).
- Fluent/native-level Portuguese (Brazil) language skills (required).
- Passion for sports and knowledge about sports (required).
- A keen learner and someone who is always striving to improve (required).
- Proven experience in sportsbook operations or a similar role (required).
- Strong analytical skills and attention to detail (required).
- Excellent communication and interpersonal skills (required).
- Ability to work independently and as part of a team (required).
- Proficient in using sports betting platforms and tools, such as Bet Radar (required).
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.