VIP Account Manager
The company is looking for a proactive and customer-oriented Account Manager to engage with its high-value player base, offering a unique and tailored experience to its most valued customers. This role focuses on building strong relationships with high-value players, understanding their preferences, and providing an outstanding gaming experience that fosters loyalty and engagement.
The successful candidate will be their main point of contact, ensuring they feel valued and supported in every interaction. This position is based in Recife (Pernambuco).
- Manage and enhance relationships with high-value players, ensuring top-notch service, responsiveness, and a highly personalized experience.
- Engage in consistent, customized communication to understand and cater to each player's gaming preferences and needs.
- Organize and attend exclusive events with players, creating memorable experiences to reinforce customer loyalty.
- Use player data to proactively suggest features, bonuses, or games that align with their preferences and play styles.
- Monitor high-value accounts to identify trends or opportunities for deeper engagement, always striving for a seamless player experience.
- Work closely with all internal departments to address player needs and ensure service excellence.
- Native Brazilian speaker with English at a business proficiency level (required)
- Passionate and knowledgeable about sports (required)
- Eager to drive continuous improvement, flexible to challenge issues/opportunities (required)
- Proven track record of cross-channel marketing campaigns (required)
- Previous experience in account management or customer relations within iGaming, hospitality, or related field (required)
- Strong communication and interpersonal skills (required)
- Proactive and solution-driven mindset with a passion for providing exceptional service (required)
- Willingness to attend events and meet clients as needed (required)
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.
