EUC Analyst
The End User Computing team delivers second-line support, supporting users in person and remotely. The team is responsible for issuing, replacing, and recovering equipment from colleagues and is the first point of contact when something goes wrong at their site. The team will work alongside colleagues in Asset Management and 3rd Line Support. The team also supports projects, ensuring all users can access the support they require as they need it.
Being the single point of contact/acting as a true "Technical Advisor" and offering 1st and 2nd line technical support which includes managing software licenses, software and hardware troubleshooting for PCs, MAC's and USB/LAN Printers, deploying new workstations or replacing faulty devices. As an EUC Analyst, you will be accountable for all corporate computing activities across your location. You will work as part of the local team of EUC Analysts working with them to support our colleagues on-site and in the ever-increasing remote working environment. As an EUC Analyst, you will be the go-to person for all issues on site.
- Troubleshoot network on the software and hardware side.
- Work closely with EUC Manager and Service Desk Manager to agree and implement consistent policies, process and procedures to support our employee base.
- Work closely with local office administration to setup a world class workable environment for our employees
- Ensure that all our employees have the right hardware and tools to perform their jobs
- Ensure business continuity at your site.
- Drive best practice and continually looking at smarter, modern approaches to supporting a hybrid workforce in fast paced environment .
- Ensure KPIs and Customer Satisfaction metrics are met.
- Experience of working in an EUC team (required)
- Expert knowledge of EUC process and approaches (required)
- Have an automation mindset and be looking for ways to improve processes (required)
- Technical understanding of Microsoft, Mac OS, networking and infrastructure technologies (required)
- Active Directory, Exchange Server, Fileserver,VMWare, JAMF/Casper, Juniper/VPN, Microsoft Team Foundation, SCCM, DNS, DHCP, Office 365 (required)
- Competitive salary, pension, and bonus schemes.
- Hybrid working: Our Gibraltar-based employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Employees living in Spain and working in Gibraltar are required to work from the office 80% of the time.
- Holiday entitlement: Your 25 days holiday is topped up by 12 bank holidays.
- Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
- Life assurance: Safeguarding your financial future and offering peace of mind.
- Perks and discounts: Discounts at a range of high-street retailers.
- Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits.
- Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
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