Incident & Business Resilience Manager
Join evoke plc as an Incident & Business Resilience Manager and help shape the resilience of a leading organisation. Reporting into the Enterprise Risk Management team, the role involves taking ownership of the Incident Management capability, leading the response to major incidents, driving root cause analysis and post-incident reviews, and providing meaningful insights through trend analysis and executive reporting.
The successful candidate will also support the ongoing development of the Business Continuity Management framework, ensuring continuity plans are maintained, tested, and effective in protecting critical business operations and supporting long-term resilience.
- Leading the coordination and resolution of major incidents, ensuring effective governance, stakeholder management and timely communications.
- Chairing major incident calls and coordinating cross-functional teams to minimise business disruption and restore services efficiently.
- Managing incident escalation processes in line with organisational governance and regulatory requirements.
- Conducting post-incident reviews, performing root cause analysis and driving remediation activities through to completion.
- Owning and continuously enhancing the Incident Management framework, processes, controls and reporting capabilities.
- Analysing incident data, trends and risk indicators to identify recurring issues, emerging risks and opportunities for improvement.
- Producing executive dashboards and reports, providing actionable insights to senior leadership, Executive Committees and Risk Committees.
- Supporting Business Continuity and Operational Resilience activities, including maintaining continuity frameworks, coordinating testing exercises and promoting resilience best practices across the organisation.
- Demonstrated experience leading or coordinating Incident Management activities within a complex operational or technology environment, including major incident response and stakeholder engagement (required).
- Excellent analytical and reporting capabilities, with experience identifying trends, producing management information, and delivering executive-level insights through dashboards and reporting tools such as Power BI (required).
- Good communication and stakeholder management skills, with the ability to remain calm under pressure, facilitate post-incident reviews, and drive continuous improvement initiatives (required).
- A solid understanding of risk management, operational resilience, business continuity, and governance frameworks, with experience supporting resilience planning, testing, and compliance requirements (required).
- Family Support including industry-leading maternity and paternity leave and paid time off for caring responsibilities.
- Perks and discounts at a range of high-street retailers.
- Financial compensation, pension, and bonus schemes.
- Health and wellbeing tools and services, including mental health support, financial education, gym discounts, and a cycle to work scheme.
- Hybrid working model with up to 4 days working from home.
William Hill is one of the UK's best-known bookmakers, founded by its namesake in 1934 taking bets around Birmingham. It has since grown into an international, multi-brand betting and gaming business spanning online and retail. The company is now part of evoke plc (formerly 888 Holdings), one of the world's leading online betting and gaming groups. Headquartered in London, William Hill operates sports betting and gaming products across multiple markets.
