Senior Account Manager
We are seeking a Senior Account Manager with a strong track record of building trusted client relationships, managing high-value accounts, and delivering impactful business outcomes. Experienced in guiding clients through end-to-end account cycles, optimizing processes, and leading initiatives that boost retention, engagement, and revenue growth.
- Manage a portfolio of global operator and aggregator accounts, ensuring satisfaction, retention, and consistent turnover growth
- Proactively identify upsell and cross-sell opportunities across Live Casino and RNG products
- Develop and maintain structured account plans, revenue forecasts, and quarterly growth targets
- Analyze product and partner performance (GGR, turnover, session KPIs, utilization metrics) to drive actionable insights
- Prepare and lead commercial proposals, deal extensions
- Prepare and negotiate commercial terms within company guidelines
- Build trusted, long-term relationships with key stakeholders - from product managers to C-level executives at operators
- Serve as the primary escalation point for partner issues and coordinate solutions internally
- Represent the company at conferences (ICE, SiGMA, SBC, iGB Live) and regional events
- Work closely with Product, Tech, Integrations, Marketing, Risk, and Compliance to deliver a seamless partner experience
- Support launch planning, promotional planning, and roadmap alignment for key accounts
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code.
- Strong understanding of the online gaming industry, especially Live Casino and/or RNG/Slot products
- Knowledge of major providers, product mechanics, differentiating features, and market trends
- Understanding of player preferences across major regions (Europe, CIS, Asia, LatAm)
- Experience with operator back-offices, lobbies, bonuses, configurations, and KPIs is an advantage
- Stay informed about market trends, key competitor releases, regional player preferences, and regulatory updates.
- Established network among operators, aggregators, or platform providers in at least one major region (Europe preferred)
- Experience working with both Tier 1 and Tier 2 clients is a strong asset
- 3–6 years in B2B account management, partner success, or commercial roles
- iGaming experience preferred, but strong B2B SaaS / software account managers from other industries are encouraged to apply
- Proven track record of proactive commercial growth (upsells, expansion deals, revenue ownership)
- Fluent English is required ; additional languages (German, Spanish, Portuguese, Russian, Turkish, Arabic) are an advantage.
- Experience with CRM tools (HubSpot, Salesforce, etc.), reporting dashboards, and Excel/Sheets.
- Excellent communication, presentation, and relationship-building abilities.
- Proactive problem-solver with a growth mindset and ability to manage high velocity of requests.
- Strong organizational skills and confidence in a fast-scaling, dynamic environment.
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.