Telesales Team Lead
We’re hiring a motivated Telesales Team Lead to motivate, guide, and elevate our internal sales team. In this role, you will bridge the gap between strategy and execution. You will directly manage day-to-day agent performance while working closely with the Telesales Manager to design and deliver impactful coaching and training programs. If you have a passion for mentoring others and a track record of hitting targets, we want you to help us drive the next phase of our growth.
- Monitor and track daily call volumes, and ensure agents are meeting their KPIs.
- Conduct regular performance reviews, identify gaps in achievement, and implement corrective action plans where necessary.
- Foster a high-energy, positive, and competitive environment through incentives, daily huddles, and recognition.
- Partner with the Telesales Manager to identify team-wide training needs and help execute the overall sales strategy.
- Conduct call monitoring, whisper-coaching, and role-play sessions to improve agents' objection handling, pitch delivery, and closing rates.
- Help integrate new hires into the team, ensuring a seamless transition from initial training to live calling.
- 2+ years of experience in a senior, stepped-up, or team lead role within a CX or call centre environment. (required)
- 2+ years of successful experience in a high-volume telesales environment (preferred)
- Proven track record of meeting or exceeding personal targets (required)
- Strong ability to inspire, motivate, and command respect from a diverse team. (required)
- Exceptional listening skills with the ability to give constructive, actionable feedback. (required)
- Proficiency with CRM software and cloud-based dialler systems. (required)
- Stellar verbal and written communication skills (required)
- A competitive remuneration package inc. a company bonus scheme!
- Fantastic quarterly team events and weekly company events
- A one-time Hybrid Allowance of €250 to help you set up a comfortable workstation at home
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
- A comprehensive, International private Health Insurance.
ComeOn Group is a global iGaming operator founded in 2008, which launched its first online brand in 2010. It runs more than 20 casino and sports betting brands on its proprietary platform, offering a secure, entertainment-led player experience across multiple markets. The company employs over 500 people across seven main locations and operates as an international iGaming employer. ComeOn Group is headquartered in St Julian's, Malta.