Business Analyst
The Business Analyst is responsible for providing data-driven insights, performance analysis, and structured reporting to support decision-making across Live Casino operations. The role focuses on analysing studio performance, identifying trends, and delivering actionable recommendations to key stakeholders, including the Director of Live Games Operations and Partner Studio Operations Manager.
In addition, the Business Analyst is responsible for compiling and maintaining key operational documentation, ensuring alignment with SOPs, version control standards, and certification requirements. While supporting testing activities where required, the primary focus of the role is to act as the analytical and governance backbone of the Strategy unit.
- Produce monthly studio performance reports covering: Operational performance.
- Incident trends.
- Game Presenter-related insights (where relevant).
- Studio comparisons.
- Provide clear, structured recommendations based on findings.
- Present insights to: Director of Live Games Operations.
- Partner Studio Operations Manager.
- Internal Strategy stakeholders.
- Analyse data across: Studio performance.
- Incident patterns.
- Operational efficiency.
- Player-related trends (where available).
- Identify: Root causes recurring issues.
- Performance gaps.
- Improvement opportunities.
- Develop and maintain performance dashboards to provide visibility on: Key operational KPIs.
- Studio-level performance.
- Trends over time.
- Ensure dashboards are: Accurate.
- User-friendly.
- Aligned with business needs.
- Compile and maintain documentation related to: New dealer clients.
- Operational flows.
- Incident handling and settlement procedures.
- Ensure documentation: Follows structured version control and history tracking.
- It is aligned with approved SOPs.
- Supports certification and audit requirements.
- Work closely with relevant stakeholders to ensure documentation is: Accurate.
- Up to date.
- Consistently applied across operations.
- Translate data into actionable recommendations.
- Support stakeholders in understanding: Key risks.
- Performance gaps.
- Areas for optimisation.
- Track impact of implemented improvements where possible.
- Support testing activities when required, including: New dealer clients.
- Platform releases.
- Product updates.
- Provide structured feedback based on testing outcomes.
- Strong analytical and problem-solving skills (required)
- Experience working with data, reporting, and dashboards (required)
- Ability to translate data into clear insights (required)
- Strong organisational and documentation skills (required)
- Experience in live operations or similar environments (preferred)
- Familiarity with reporting or BI tools (preferred)
- Experience with SOP-driven or regulated environments (preferred)
- Familiarity with AI tools for data analytics (nice-to-have)
- Experience a dynamic and team-orientated work environment
- Opportunities for personal growth and learning
- An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome
- 24 days paid holiday per year, in addition to local public holidays
- Birthday Leave, a paid day off in the month of your birthday
- Competitive Salary
- Hybrid Working
- Risk Benefits such as Private Medical Insurance and Life Assurance (2x annual salary)
- Annual Wellness Allowance
- Team Building Opportunities
- Monthly Lunch Allowance
- Parking (limited)
- Local discounts
Eeze is a business-to-business iGaming provider specialising in live casino and slot content, headquartered in Malta. Part of the Tain Group, it draws on more than two decades of industry experience to supply live dealer games, game shows and a gamification suite to online operators. The company runs its own studios producing live casino and game-show content, and employs over 600 people across offices in Malta, London and Bucharest. Its portfolio spans table classics such as blackjack, roulette and baccarat alongside customisable live experiences.