Account Manager
As an Account Manager at EveryMatrix, you will be responsible for managing and nurturing key client relationships within the iGaming industry. You will serve as the primary point of contact for our clients, ensuring their satisfaction, and identifying opportunities for business growth. This role requires a deep understanding of both the iGaming industry and our software solutions.
- Plan client objectives and yearly strategy, oversee implementation, and execute agreed goals to deliver the commercial strategy successfully.
- Act as the primary point of contact for clients, addressing their inquiries and concerns promptly.
- Develop and maintain strong, long-lasting relationships with key clients in the iGaming sector.
- Understand client needs, objectives, and challenges to provide tailored solutions.
- Build and uphold an in-depth understanding of our software products and services.
- Be able to effectively communicate the value of our solutions to clients.
- Collaborate with product development teams to convey client feedback and requirements for product improvements.
- Work closely with the project management team to ensure successful implementation and delivery of solutions.
- Oversee the progress of clients' projects, promptly address any issues, and keep clients informed with updates.
- Collaborate closely with the customer, product and technical teams to ensure the prompt resolution of issues and the timely delivery of support.
- Handle any escalated client issues or complaints with professionalism and focus on resolution.
- Ensure timely responses to client inquiries and provide excellent customer support.
- Maintain accurate records of client interactions, contracts, and project details by consistently updating the CRM and other internal tools.
- Conduct regular check-ins and business reviews with clients to assess their satisfaction, uncover challenges, and provide solutions.
- Prepare and deliver detailed reports on account health and revenue forecasts by usage metrics, and financial performance to both the client and internal stakeholders.
- collaborate with the other commercial teams in identifying opportunities for upselling or cross selling our software and services to existing clients.
- Collaborate with the sales team to expand the client portfolio through referrals and networking.
- Stay updated on industry trends and competitors to provide valuable insights to clients.
- Participate in industry events and conferences to expand your knowledge and network.
- Bachelor's degree in Business, Marketing, or a related field (required).
- A master's degree is a plus (preferred).
- Proven experience as an Account Manager or similar role in the iGaming industry (required).
- Good knowledge of the iGaming sector, including industry regulations and trends (required).
- Excellent communication and interpersonal skills (required).
- Ability to work collaboratively with cross-functional teams (required).
- Problem-solving skills and a proactive approach to client needs (required).
- Proficiency in using CRM software and MS Office Suite (required).
- Willingness to travel for client meetings and industry events when necessary (required).
- Hybrid work schedule after your first three months with us (with up to 50 days of work from home per year).
- Benefit from two Free Fridays each year, limited to one per quarter.
- Access to Gym.
- Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
- Access to an Employee Assistance Program through TELUS Health.
EveryMatrix delivers iGaming software, solutions, content and services for casino, sports betting, payments, and affiliate management to global Tier 1 operators as well as to newer brands. The platform is highly modular, scalable, and compliant, allowing operators to choose the optimal EveryMatrix solution and combine with third-party and in-house technology and capabilities. EveryMatrix empowers clients to unleash bold ideas and deliver outstanding player experiences in regulated markets. The company has more than 1,300 employees across 15 offices in 15 countries and serves 300+ customers worldwide, including the regulated US market. EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification.
