Middle Project Manager
EveryMatrix is looking for a dedicated Middle Project Manager to join the team in Bucharest. This role involves managing the lifecycle of client-requested features, from initial scope definition and estimation to production deployment and incident management.
The successful candidate will act as a central point of contact for project stakeholders, ensuring that requirements are clearly documented and that project timelines are maintained. The role requires a balance of technical coordination, stakeholder communication, and process improvement to ensure the successful delivery of iGaming solutions.
- Review client-requested features, define their scope, and coordinate with the Account Manager/Integration Manager or other departments to clarify feature details or address client feedback.
- Ensure all requirements are clearly defined and provide answers to questions related to user flow or implementation.
- Ensure that all new requirements are estimated in MD (man-days) and once added to the current quarter commitment, put up a comprehensive timeline for all client features incorporating tasks dependencies analysis, prioritization and risks.
- Create UXM tasks with necessary details, including requirements, UAC information, user flow, and associated diagrams.
- Ensure all relevant data is accurately documented to facilitate development, testing, and rollback resolutions.
- Coordinate with relevant parties to ensure clear understanding of UXM requirements and actively work to remove blockers.
- Ensure project documentation is complete and easily available.
- Submit release requests, provide updates if releases are impacted by business related factors and actively drive production deployment together with operations manager.
- Provide regular updates and activity reports on features development, including any delays or changes from the established timeline.
- Escalate issues regarding delays or challenges promptly and ensure all key stakeholders are aware of the risks.
- Build and maintain close relationships with stakeholders by clearly communicating priorities, deadlines, and deliverables.
- Keep impacted parties informed about agreed-upon items with Account Managers or clients, making sure expectations are aligned and facilitating smooth project execution.
- Prepare demo videos for the project/ project features and provide updates on progress and deliverables for Internal or Big Demo meetings in front of management.
- Ensure that all relevant information is communicated effectively to keep the impacted parties informed and engaged.
- Regularly update the project roadmap to reflect current progress and future plans, providing clear and timely information to all relevant stakeholders.
- Propose ideas to improve projects and processes to fulfill client needs.
- Act as the central point of contact in case of UxM incidents, ensuring rapid response coordination and timely resolution of all incidents impacting UxM production systems or UxM client services.
- Assess the scope and impact of incidents, prioritize all incidents, mobilize appropriate teams (e.g. DevOps, Engineering, QA, Website Owners) and drive resolution while keeping stakeholders informed.
- Make sure the incidents are handled in accordance with their urgency and priority, follow up and/or escalate when necessary to achieve final resolution in SLA.
- Establish clear communication lines with internal and external parties to ensure consistent updates during and after incidents, managing expectations effectively.
- After incident resolution, inform all stakeholders of its resolution and support Incidents with all necessary information for the Incident final closure.
- Track time for all project or product management activities using the company's approved applications: Jira and Timely.
- At least 4-5 years of experience in project or product management/ownership or business analysis (required).
- Excellent communication and negotiation skills (required).
- Presentation skills with a business analysis/SWOT focus (required).
- Ability to prioritize tasks/objectives with strong organizational, administrative, and analytical skills (required).
- Experience in identifying industry leaders and creating specifications that achieve positive results (required).
- Technical University or University of Economics/Business (nice-to-have).
- Relevant certifications (SCRUM, PMP, BA, PO) are welcome (nice-to-have).
- Critical thinking and problem-solving skills (nice-to-have).
- Experience in team leadership and motivational skills (nice-to-have).
- Planning and organizing, decision, making, and conflict management skills (nice-to-have).
- Strong understanding of service-level objectives (SLOs), incident lifecycle management, and root cause analysis techniques (nice-to-have).
- Experience working in a fast-paced project environment and adaptability (nice-to-have).
- Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
- Enjoy a flexible hybrid work schedule after your first three months with us.
- Benefit from two Free Fridays each year, limited to one per quarter.
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
- Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
- Access to our amazing office space complete with its own pool and gym.
EveryMatrix delivers iGaming software, solutions, content and services for casino, sports betting, payments, and affiliate management to global Tier 1 operators as well as to newer brands. The platform is highly modular, scalable, and compliant, allowing operators to choose the optimal EveryMatrix solution and combine with third-party and in-house technology and capabilities. EveryMatrix empowers clients to unleash bold ideas and deliver outstanding player experiences in regulated markets. The company has more than 1,300 employees across 15 offices in 15 countries and serves 300+ customers worldwide, including the regulated US market. EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification.