Operations Executive
Flutter UK & Ireland is looking for two Operations Executives to join the Rafflee Team. Rafflee is a raffle competition business that gives UK customers the chance to win amazing prizes whilst contributing to phenomenal causes. Rafflee operates as a standalone business within Flutter, allowing it to stay agile whilst significantly benefiting from Flutter’s overall scale, investment and expertise.
This high impact role will support the day-to-day operations of Rafflee. Flutter UK & Ireland is looking for driven, entrepreneurial individuals that have high standards, a strong desire to help build a market-leading business and can operate within often ambiguous and fast-paced environments.
- Provide day-to-day customer support for Rafflee.
- Solve and respond to customer queries, questions and complaints across email and social media channels.
- Contact prize winners to notify them of their win via email and phone.
- Coordinate with prize fulfilment teams and suppliers to ensure all prizes are delivered quickly to winners.
- Upload and update prizes and competition content on our site, including setting ticket pricing, adding description text, terms & conditions and uploading imagery.
- Ensure competitions are set to start and end in line with a central competition planner.
- Issue tickets to customers entering competitions by post.
- Support with content ideas and creation for our social media profiles.
- Strong communication skills – Excellent literacy and interpersonal skills, both in spoken and written English (required).
- Ability to confidently communicate with both internal and external partners (required).
- High standards & attention to detail (required).
- A strong desire to provide best-in-class experience to our customers (required).
- An entrepreneurial mentality & is happy working in a fast-paced environment (required).
- Flexible ways of working – home or office, it’s your choice!
- £1,000 learning fund.
- Bonus scheme.
- Pension contribution scheme.
- Private healthcare.
- Access to thousands of Udemy courses.
- Invest via the Company Sharesave Scheme.
- 16 hours paid volunteering time per year.
- Unlimited holiday.
Flutter UK & Ireland is the UK and Ireland division of Flutter Entertainment, the world's leading online sports betting and iGaming company. It brings together some of the biggest brands in the betting and gaming industry, including Betfair, Paddy Power, Sky Betting & Gaming and tombola. The division employs thousands of colleagues across hundreds of teams, creating entertainment for millions of customers each week. Headquartered in Leeds, it operates as part of the wider Flutter group, which is listed on the New York and London stock exchanges.
