Sports Customer Support Analyst
Genius Sports is seeking a Sports Customer Support Analyst to join a central operations team. The role involves providing immediate assistance to clients and partners by monitoring, investigating, and resolving queries while collaborating with colleagues in Medellín and worldwide.
This position is designed for individuals who are fast learners, passionate about sports, fluent in English, adaptable to flexible hours, and motivated by problem-solving in a dynamic environment. The analyst will play a key role in ensuring the smooth operation of the business by supporting sports federations and leagues worldwide.
- Providing support for customers (sport federations & leagues around the world), who are using Genius Sports products.
- Prioritising and solving problems.
- Providing required information for other team members or departments.
- Sharing your knowledge within the team.
- Completing additional tasks assigned by the line manager.
- Setting Licenses
- Fluent English and strong communication skills (written and verbal) (required).
- Problem-solving, multitasking, and prioritisation abilities with responsibility and dedication (required).
- Passion for sports (required).
- Experience in client support (required).
- Knowledge/experience with modern IT solutions (required).
- Competitive salary.
- Range of benefits.
- Support for employee wellbeing.
- Opportunities for career growth and skills development.
- Hybrid working model.
Genius Sports is a sports data and technology company that supplies official data, streaming, integrity and advertising services to sports leagues, sportsbooks and media companies. Founded in 2001 and headquartered in London, with a major office in New York and others worldwide, it is the official data partner of organisations including the NFL, English Premier League and FIBA. The company provides the technology that connects sports, betting and media businesses. Genius Sports is listed on the New York Stock Exchange.
