PSP Relationship Manager
Immense is looking for a PSP Relationship Manager to own the company payment strategy across several markets and brands, with the aim of continuously improving the customer journey. This role handles the overall product improvement through in-depth data analysis. The PSP Relationship Manager also helps implement and improve the OSO procedure and gives essential input in how to help the acceptance rate and the CX.
Working closely with the Senior Management, focusing on the Group’s payment strategy across all brands. Assisting in payments projects, researching, testing new products, identifying payments trends and areas of improvement, and making recommendations accordingly.
- Focusing on the Group’s payment strategy across all brands.
- Assisting in payments projects, researching, testing new products, identifying payment trends and areas of improvement, and making recommendations accordingly.
- Managing and nurturing relationships with PSPs and negotiating fees.
- Informing key stakeholders on a timely basis of new payment providers and any new features.
- Liaising with a variety of stakeholders across the business related to payments roadmap, PSP integrations etc.
- Being the main point of contact during onboarding, filing application forms, providing documents and integration of new payment services.
- Constantly analysing daily performance by putting in place daily reporting.
- Improving the cashier and searching for new payment solutions through competitor analysis as well as personal research.
- Monitoring and liaising with payment providers to maximize acceptance rate, reducing chargebacks whilst minimizing risk.
- Providing the necessary training to key stakeholders following the roll-out of new methods and/or new features.
- Resolving technical issues, managing bugs, and supporting internal product and tech teams throughout various stages.
- Providing ad hoc reports as requested by key stakeholders.
- Performing any other task/responsibility which may be related and/or connected to the role of PSP Relationship Manager.
- Relevant experience in PSP management (required).
- Experience in iGaming payments (required).
- Excellent negotiation and communication skills (required).
- Sound knowledge of the various payment methods available and their acceptance by market (required).
- Experienced in cashier and payment provider integrations (required).
- Knowledge of JIRA & PIQ (required).
- Knowledge of Microsoft Office Tools especially Excel and/or databases and PowerBI (required).
- Excellent analytical skills (required).
- Enjoys working under pressure in a fast-paced environment (required).
- Can work independently as well as part of a team (required).
- Self-motivated and takes ownership (required).
- Private health insurance.
- Wellness allowance – up to €300 per year.
- Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen.
- Birthday leave.
- Company and team-building events.
Videoslots is an online casino operator founded in 2011 and now part of the Immense Group. It offers one of the industry's largest game libraries, with more than 13,000 casino games. The company operates in regulated markets and is known for its broad games portfolio and player tools. Videoslots is headquartered in Pieta, Malta.
