CRM Specialist
Pin-Up Global is seeking a CRM Specialist to manage customer relationship management communications across multiple channels. This role involves planning, launching, and controlling CRM campaigns, analysing performance using key metrics, and making data-driven suggestions for improvement.
The successful candidate will build, maintain, and optimise automated and trigger-based communication flows, segment users, and manage email templates. They will also monitor email deliverability and collaborate with product and analytics teams to enhance user experience and key metrics. The position requires an individual capable of working independently and taking responsibility for results within a fast-growing business environment.
- Manage CRM communications across email, SMS, push notifications, in-app messages, and pop-ups.
- Plan, launch, and control CRM campaigns based on the communication plan.
- Analyse CRM and promo campaign performance using key metrics.
- Make conclusions and suggest improvements based on data.
- Run A/B tests and analyse test results.
- Build, maintain, and optimise automated and trigger-based communication flows.
- Segment users based on behaviour, activity, and lifecycle stage.
- Manage email templates, including basic HTML/CSS edits and ensuring the logical consistency of dynamic content.
- Monitor email deliverability, domain reputation, and spam indicators, and implement actions to maintain healthy sending performance.
- Prepare and present CRM performance reports for stakeholders, including management and cross-functional teams.
- Continuously optimise communication processes, tools, and approaches.
- Work with product and analytics teams to improve user experience and key metrics.
- 2+ years of experience in CRM or email marketing (required)
- Hands-on experience with Customer.io and other ESP/CDP tools (Mailchimp, SendGrid, Klaviyo, or similar) (required)
- Experience working with multiple communication channels: email, SMS, push notifications, in-app messages, and pop-ups (required)
- Understanding of trigger-based and automated communications (required)
- Basic knowledge of HTML/CSS and experience working with HTML email templates (required)
- Practical understanding of email deliverability, including domain/IP warm-up strategies, sender reputation monitoring, and spam risk prevention (required)
- Understanding of key CRM metrics (open rate, click rate, conversion, retention, churn, etc.) (required)
- Understanding of deliverability nuances and anti-spam policies (required)
- Ability to work independently and take responsibility for results (required)
- Experience in betting, gambling, or other high-load digital projects (nice-to-have)
- Experience working with large user databases (nice-to-have)
- Responsibility and ownership (required)
- Attention to detail (required)
- Proactive mindset (required)
- An exciting and challenging job in a fast-growing business group.
- Opportunity to be part of a multicultural team of top professionals.
- Great working atmosphere with passionate experts and leaders.
- Flexible work options: remote or on-site in Warsaw, Limassol, Kyiv, Almaty, or Yerevan.
- Modern corporate equipment based on macOS or Windows and additional equipment are provided.
- Paid vacations, sick leave, personal events days, and days off.
- Corporate health insurance program.
- Referral program with bonuses.
- Educational programs including internal training, compensation for external education, and attendance at specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- In-house Travel Service.
- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays.
- Corporate events and team buildings.
PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.
