SMM Project Manager

Pin-Up Global is seeking an SMM Project Manager to oversee complex projects and improve operational workflows within the community and social media management teams. The role involves managing task intake, prioritisation, and cross-functional delivery while coordinating workload across a growing team.

The SMM Project Manager will act as a primary coordination point between various departments, including Community, Support, Product, Content, Design, and Retention teams. The successful candidate will be responsible for maintaining the team backlog, facilitating sprint planning, and ensuring that all projects are delivered according to defined objectives and deadlines.

• Build, document, and continuously improve the operating model of the Community Team.
• Maintain and prioritise the team backlog, facilitate sprint planning, and ensure realistic scope based on team capacity and velocity.
• Transform unstructured requests into clear projects with defined objectives, deliverables, owners, deadlines, dependencies, and acceptance criteria.
• Serve as the primary coordination point between Community, Support, Product/Domain, SMM, Content, Design, Retention, and regional teams.
• Gather requirements, align expectations, provide status updates, and ensure that stakeholders receive clear delivery commitments.
• Monitor team capacity, identify overload or underutilization, and coordinate workload adjustments with the Community Team Lead.
• Track deadlines, statuses, risks, blockers, and dependencies; escalate critical issues and ensure timely resolution.
• Assess incoming urgent requests based on business impact, revise sprint priorities when necessary, and communicate trade-offs to stakeholders.
• Ensure that Community tasks are correctly created, structured, assigned, linked, updated, and reported in Jira.
• Create and maintain task templates, request intake rules, SLAs, workflows, responsibility matrices, and operating procedures.
• Coordinate engagement campaigns, Telegram community initiatives, ambassador programs, contests, and other audience engagement and retention activities.
• Establish transparent reporting on delivery, workload, bottlenecks, and Community initiatives together with the Team Lead and relevant analytics teams.
• Regularly review workflows, identify bottlenecks, propose improvements, and document measurable "before and after" results.
• Maintain up-to-date process documentation and ensure that the team can consistently follow agreed workflows.
• Support onboarding into Community processes, Jira workflows, communication standards, and cross-functional ways of working.

• 3+ years of experience in Project Management or proven experience independently managing complex projects at a strong Middle/Senior level (required).
• Strong experience in setting up and improving operational workflows, task intake, prioritisation, and cross-functional delivery (required).
• Proven ability to manage multiple parallel initiatives, stakeholders, dependencies, deadlines, risks, and blockers (required).
• Experience working in partnership with a Team Lead and coordinating workload across a growing team (required).
• Hands-on experience with backlog management, task decomposition, sprint planning, capacity planning, and delivery tracking (required).
• Advanced knowledge of Jira, including boards, workflows, issue structures, dashboards, and reporting (required).
• Good understanding of Scrum and Kanban frameworks and the ability to adapt them to the team’s actual needs (required).
• Experience establishing clear processes for handling unstructured and urgent requests from internal stakeholders (required).
• Strong documentation skills, including workflows, SLAs, task templates, responsibility matrices, and operating procedures (required).
• Ability to establish transparent reporting and validate completed work through measurable results and supporting evidence (required).
• Upper-Intermediate English or higher, with the ability to communicate effectively in an international and multicultural environment (required).
• Experience in Community Management, SMM, Retention, CRM, digital marketing, or another audience-focused function (required).
• Experience coordinating Telegram communities, engagement campaigns, ambassador programs, moderation, or loyalty initiatives (required).
• Experience launching a new team, function, or operational framework from scratch (required).
• Experience working with Support, Product, Domain, Content, Design, Retention, and regional teams (required).
• Experience managing projects across multiple GEOs (required).
• Understanding of Community and SMM metrics, including engagement, audience growth, sentiment, retention, and response SLA (required).
• Experience migrating teams to Jira or redesigning existing Jira workflows (required).
• Experience introducing process automation and integrating task-management, analytics, and communication tools (required).
• Experience working with Tableau or other reporting and analytics platforms (required).
• Ownership: Ability to take full responsibility for delivery, from receiving an initial request to validating the final result (required).
• Proactivity: Ability to identify problems early and propose two or three actionable solutions instead of escalating questions without recommendations (required).
• Systems Thinking: Ability to see dependencies across teams, identify bottlenecks, and build scalable processes rather than temporary workarounds (required).
• Critical Thinking: Ability to challenge unclear requirements, identify process gaps, and make decisions based on business impact (required).
• Adaptability: Ability to work effectively in a fast-changing and sometimes ambiguous environment (required).
• Communication: Strong stakeholder management, facilitation, negotiation, and expectation-setting skills (required).
• Prioritization: Ability to distinguish business-critical requests from lower-priority functional improvements and adjust plans accordingly (required).
• Independence: Ability to quickly understand unfamiliar processes and deliver ready-to-use solutions with minimal supervision (required).
• Result Orientation: Focus on measurable outcomes, transparent progress, and verified task completion (required).
• Collaboration: Ability to build productive working relationships with Team Leads, specialists, and cross-functional stakeholders (required).

• An exciting and challenging job in a fast-growing business group.
• Opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more.
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset.
• Beautiful offices in Warsaw, Limassol, Almaty, Yerevan with the option to work remotely or on-site.
• Modern corporate equipment based on macOS or Windows and additional equipment provided.
• Paid vacations, sick leave, personal event days, and days off.
• Corporate health insurance program.
• Referral program with bonuses.
• Educational programs including internal training, compensation for external education, and attendance of global conferences.
• Rewards program for mentoring and coaching colleagues.
• Free internal English courses.
• In-house Travel Service.
• Multiple internal activities including an online platform for employees, gamification, and RedCore clubs.
• Company events and team buildings.

PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.

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