HR Operations Manager
Traffic Label is looking for a hands-on Group People Operations Manager to own the day-to-day people operations across its ventures and service teams. The role ensures that the employee lifecycle, people systems, and core processes run reliably while providing managers with practical support regarding performance, conduct, absence, retention, and other people matters.
This is a broad, international position that combines strong People Operations delivery with sound judgement and the confidence to help managers act on people risks and opportunities. The successful candidate will work closely with the Group Operations Director, Talent Acquisition, Finance, Legal, and local office teams.
- Own the end-to-end employee lifecycle, including onboarding, employee changes, probation, promotion, family leave, performance support, disciplinary processes and offboarding.
- Maintain accurate employee records, contracts, letters, organisational data and approval workflows.
- Own Humaans as the Group’s trusted people system, including data quality, access, workflows, templates, integrations and reporting.
- Provide managers and employees with clear, practical support, handling straightforward matters independently and escalating appropriately.
- Coach managers through difficult conversations and support performance, conduct, grievance and absence cases.
- Review People Scorecard results and other workforce signals to identify performance, leadership, engagement and retention risks.
- Work with managers to turn concerns into clear actions, owners and follow-up dates.
- Coordinate payroll-impacting changes with Finance and local payroll owners.
- Keep probation and other time-sensitive processes visible, ensuring actions do not drift or surface late.
- Maintain appropriate people policies and templates across the Group’s operating locations, using local specialist advice where required.
- Identify recurring issues and recommend practical improvements rather than treating each case in isolation.
- Simplify and automate people processes while protecting the controls and accountability that matter.
- Maintain a clear, usable People Operations playbook so key processes are understood and not dependent on one person’s knowledge.
- Provide a concise view of material people risks, interventions and outcomes without creating unnecessary reporting.
- Strong generalist HR or People Operations experience within a growing, multi-entity or international business. (required)
- Experience owning employee lifecycle processes and supporting managers with performance and employee-relations matters. (required)
- Confidence working independently across multiple jurisdictions and knowing when specialist advice is required. (required)
- Strong HR systems, workflow and process-improvement capability. (required)
- Experience with Humaans is useful but not essential. (nice-to-have)
- Able to use people data and employee feedback to identify risks and drive practical action. (required)
- Excellent written communication, judgement and attention to detail, particularly when handling employee documentation and sensitive information. (required)
- Comfortable balancing empathy, fairness and commercial reality. (required)
- Calm and credible when dealing with sensitive or ambiguous situations. (required)
- Approachable and supportive, but willing to challenge managers when action is needed. (required)
- Fluent professional English. (required)
- Experience working within technology, iGaming, affiliate marketing or another fast-moving international environment. (nice-to-have)
- Experience supporting distributed teams and multiple employing entities. (nice-to-have)
- Knowledge of Czech, Maltese, UK or Ukrainian employment environments. (nice-to-have)
- Experience improving or implementing HRIS workflows and integrations. (nice-to-have)
- Experience using performance frameworks, surveys or people data to support manager decision-making. (nice-to-have)
- A key role within a fast-moving iGaming brand backed by an established group.
- An open, creative environment with the autonomy to experiment and innovate.
- Clear opportunities to grow as the company scales.
- A competitive salary package and growth opportunities within the Traffic Label Group network.
- Flexible working hours built on trust and autonomy, supporting a healthy work-life balance.
- The option to work remotely at times during the year, in line with company policy.
- Regular team events, outings and celebrations.
- A collaborative culture that values input from across teams.
Traffic Label is an online affiliate marketing business that has operated across all major digital marketing channels since 2006. It builds and runs content and comparison websites that acquire customers for iGaming and other operators. Its portfolio includes brands such as Onlinebingo.co.uk and 1CS.com. Traffic Label is headquartered in St Albans, England.
