VP, AI Enablement
The VP of AI Enablement will define and lead Trustly's internal AI strategy, translating company priorities into a coherent roadmap for how the organisation will build, deploy, and scale AI across products and teams. Reporting to the CTO or an equivalent executive, this role will own everything from foundation model selection and agentic tooling adoption to the cultural and organisational change required to make AI a genuine competitive advantage for Trustly.
This is a high-impact leadership role for someone who thinks in systems, moves with urgency, and has done this before. The AI Enablement team sits at the intersection of technology, product, and people, responsible for accelerating Trustly's capacity to build and scale AI-powered capabilities across the organisation.
- Define and own Trustly's AI enablement strategy, roadmap, and success metrics, ensuring alignment with engineering, product, and business leadership.
- Build and lead a high-performing team of AI engineers, platform engineers, and ML practitioners focused on internal tooling, developer productivity, and AI-assisted product development.
- Drive the evaluation, adoption, and integration of foundation models, LLM orchestration frameworks, and agentic systems into Trustly's core infrastructure and product surfaces.
- Establish governance and standards for responsible AI use, including model evaluation, safety, cost management, and quality frameworks, across the organisation.
- Partner with Product and Engineering leaders to identify and prioritise AI-powered features and automations that deliver measurable business impact across payments, risk, and operations.
- Partner with leaders across every function, including finance, HR, communications, legal, and operations, to bring agentic workflows and AI-native ways of operating to their teams in a structured, ROI-positive way, with clear prioritisation and measurable productivity gains.
- Serve as a thought leader and internal evangelist for AI by running enablement programmes, building internal communities of practice, and creating the conditions for teams to experiment and ship.
- 10+ years of experience in technology leadership (required).
- At least 3 years of experience directly leading AI/ML platform, infrastructure, or enablement teams at scale (required).
- Deep fluency in modern AI tooling, including LLMs, RAG architectures, agentic frameworks (e.g., LangChain, CrewAI), and model evaluation practices, with the technical credibility to engage senior engineers (required).
- Proven track record of driving AI adoption at a company level, building the programs, platforms, and partnerships that move AI from experimentation to production (required).
- Strong operator with experience building and growing teams, managing cross-functional stakeholders, and delivering results in fast-moving, high-ambiguity environments (required).
- Fintech or payments domain experience (nice-to-have).
- Comfort operating in regulated, high-reliability environments (required).
- Excellent communicator, equally fluent in executive strategy conversations and hands-on technical reviews (required).
- Flexible paid time off and generous PTO accrual plans.
- Comprehensive medical, dental, vision, and other insurances.
- FSA and HSA plans for medical and dependent care.
- Home office set-up allowance.
- Internet stipend.
- Retirement plan match for 401k and RRSP.
- Gender-neutral paid parental leave.
Trustly is a Swedish fintech company specialising in account-to-account (open banking) payments, letting consumers pay directly from their bank accounts without cards. Founded in 2008 and headquartered in Stockholm, it connects merchants - including many online gambling operators - to thousands of banks across Europe and North America. The company processes billions of euros in payments annually and is a widely used deposit and withdrawal method in the iGaming industry. Trustly employs more than 1,000 people across offices in Europe and the Americas.