VP, Solutions Engineering
As VP of Solutions Engineering, you will build and lead Trustly's US Solutions Engineering function, spanning pre-sales technical consulting, integration support, and ongoing technical account management for our merchant portfolio. You'll work closely with Sales, Product, and Engineering to ensure merchants integrate quickly, run reliably, and unlock the full value of Trustly's platform. This is a high-impact leadership role for someone who thrives at the intersection of technology and commercial outcomes.
- Build and lead Trustly's US Solutions Engineering team - covering pre-sales engineering, implementation, and technical account management across our merchant base.
- Own the technical onboarding experience for new merchants - driving down time-to-live, reducing integration friction, and ensuring merchants launch with confidence.
- Partner with Sales and Commercial teams on enterprise deals - leading technical discovery, scoping integrations, and presenting Trustly's capabilities to merchant engineering and product teams.
- Act as the primary escalation point for complex technical merchant issues - coordinating with Product and Engineering to drive resolution and feed learnings back into the product roadmap.
- Develop scalable integration resources, documentation, and tooling that enable merchants to self-serve and reduce support burden over time.
- Establish metrics and reporting for Solutions Engineering performance - time-to-integrate, merchant health, escalation volume, and team productivity.
- 10+ years of experience in solutions engineering, technical account management, or integration engineering (required).
- At least 3 years in a leadership role (required).
- Deep technical background - comfortable reading and writing code, reviewing API documentation, and engaging directly with merchant engineering teams on integration challenges (required).
- Strong commercial instincts - you understand how technical decisions affect merchant outcomes and revenue, and you know how to communicate tradeoffs to both technical and non-technical audiences (required).
- Experience in payments, fintech, or API-first platforms strongly preferred (preferred).
- Familiarity with ACH, payment APIs, and webhook-based integrations a plus (nice-to-have).
- Builder mindset - you're energized by standing up a function, creating processes from scratch, and building a team in a fast-moving environment (required).
- Excellent communicator and cross-functional partner; you earn trust quickly with merchants and internally with engineering and commercial stakeholders alike (required).
- Flexible paid time off & generous PTO accrual plans
- Comprehensive medical, dental, vision, and other insurances
- FSA & HSA plans for medical and dependent care
- Home office set-up allowance
- Internet stipend
- Retirement plan match for 401k and RRSP
- Gender-neutral paid parental leave
Trustly is a Swedish fintech company specialising in account-to-account (open banking) payments, letting consumers pay directly from their bank accounts without cards. Founded in 2008 and headquartered in Stockholm, it connects merchants - including many online gambling operators - to thousands of banks across Europe and North America. The company processes billions of euros in payments annually and is a widely used deposit and withdrawal method in the iGaming industry. Trustly employs more than 1,000 people across offices in Europe and the Americas.