Senior NOC Engineer
The Senior NOC Engineer is responsible for monitoring and maintaining SMS and telecom infrastructure. This role ensures uninterrupted service, fast incident resolution, and the continuous optimisation of routing performance and network reliability.
The position requires hands-on troubleshooting, proactive monitoring, and close collaboration with technical and commercial teams to maintain high standards of service delivery.
- Monitor SMS traffic, routing performance, and network health in real time.
- Ensure consistent availability of messaging platforms and routing infrastructure.
- Detect, investigate, and resolve delivery failures, latency, and routing issues.
- Analyze logs, alarms, and network alerts to identify root causes and prevent recurrence.
- Respond to incidents and escalate issues to relevant internal teams or suppliers.
- Troubleshoot SMS routing, SMPP connections, and telecom integrations.
- Collaborate with vendors, operators, and aggregators during outages or performance degradation.
- Support configuration changes, system upgrades, and deployment activities.
- Maintain documentation, incident reports, and operational procedures.
- Contribute to continuous improvement of monitoring tools, routing strategies, and network reliability.
- Coordinate technical setup of new interconnections (SMPP, SIP, SS7, VPN, etc.).
- Bachelor’s degree in Computer Science, or related field (required).
- 2+ years of experience in NOC, telecom, or messaging environments (required).
- Experience with A2P SMS infrastructure or telecom networks (required).
- Understanding of SMPP, TCP/IP, SIP/RTP fundamentals (required).
- Experience monitoring network performance and troubleshooting incidents (required).
- Familiarity with SMS routing, delivery reports, and traffic analysis (required).
- Experience with packet capture (PCAP) analysis and log investigation (required).
- Knowledge of monitoring tools, alerting systems, and incident workflows (required).
- Understanding of telecom network architecture and routing logic (required).
- Experience supporting integrations with telecom operators, aggregators, or enterprise platforms (required).
Digitain is a business-to-business provider of sportsbook and iGaming platform software, headquartered in Yerevan, Armenia. Founded in 1999, it offers a turnkey and standalone platform spanning sports betting, online and live casino, and games, alongside managed services for operators across regulated and emerging markets. Its portfolio includes the Imagine Live live-casino studios and the Galaxsys games studio, and the group employs a large engineering and operations workforce.
