Risk Operations Support
EveryMatrix is looking for an enthusiastic English speaker to join the AML, Fraud and Risk Operations team in Bucharest, Romania. This role offers the opportunity to work in a tech-driven environment on challenging projects within a professional and friendly team.
The successful candidate will be responsible for monitoring transactional activities, investigating suspicious patterns, and ensuring the business is protected from financial losses. The role involves using fraud prevention systems to optimise conversion rates while maintaining compliance with internal procedures and service level agreements.
- Monitor transactional activities to identify and detect potential fraudulent patterns.
- Investigate, report, and take appropriate remedial action on suspicious account transactions to protect the business from financial losses.
- Use fraud prevention and monitoring systems to optimise deposit conversion rates while maintaining chargeback rates within acceptable thresholds.
- Analyze customer account activity to identify unusual transactional patterns or behaviours.
- Review and process withdrawal requests in accordance with internal procedures and applicable requirements.
- Contribute to the achievement of the Fraud Team's KPIs and ensure compliance with established performance targets.
- Handle and resolve customer inquiries in accordance with established SLA requirements.
- Escalate identified threats and risks to the COO and/or Compliance Officer for root cause analysis and appropriate mitigation.
- Liaise with the MLRO to ensure that suspicious payment activity is identified, escalated, and investigated accordingly.
- Communicate effectively with customers, service providers, and other key business stakeholders.
- Create, maintain, and update files and documentation as required.
- Use the software applications and systems provided by the company in accordance with internal procedures.
- Maintain the confidentiality and security of data handled during daily activities.
- Ensure that work equipment is properly used and maintained in good working conditions.
- Continuously develop and improve professional knowledge, skills, and expertise relevant to the role.
- Maintain the confidentiality of company-related information and documentation.
- Comply with all applicable legal requirements, as well as the company's internal Occupational Health and Safety and Emergency Procedures.
- Configure and update rules within the relevant systems based on received business requirements and requests.
- Implement requested system and rule changes within the established SLA.
- Ensure that newly created or modified rules are compatible with existing rules and configurations.
- Perform any other duties and responsibilities assigned by the direct manager that are relevant to the position.
- Comply with the provisions of the company's Internal Regulations and meet the performance standards and criteria established by the employer.
- Experience in fraud prevention, detection and investigation techniques (required)
- Understand international online payment methods and their associated risks (required)
- Logical approach, high attention to details, accurate and able to multi-task (required)
- Strong written and verbal communication skills (required)
- Team oriented and yet able to work independently (required)
- A flexible approach and professional attitude (required)
- Ability to work under pressure (required)
- Minimum of two years’ experience ideally within a payments or security role (required)
- Customer Centric (required)
- Target orientated and results driven (required)
- Numerate with excellent analytical thought processes (required)
- Analytical and accurate way of working showing a strong sense of initiative (required)
- Decisive, discrete, trustworthy and reliable (required)
- Have a pleasant personality and professional disposition (required)
- Team Player showing personal authority (required)
- Enthusiastic and Self Motivated (required)
- Confident, assertive, committed and patient (required)
- Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year.
- Hybrid work schedule available after the first three months of employment, with up to 50 days of work from home per year.
- Two Free Fridays each year, limited to one per quarter.
- 3 sick leave days per year, no doctor's note required.
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
- Access to an Employee Assistance Program through TELUS Health.
- Office perks including parking, on-site massages, and frequent team-building activities.
- Access to office space complete with its own pool and gym.
EveryMatrix delivers iGaming software, solutions, content and services for casino, sports betting, payments, and affiliate management to global Tier 1 operators as well as to newer brands. The platform is highly modular, scalable, and compliant, allowing operators to choose the optimal EveryMatrix solution and combine with third-party and in-house technology and capabilities. EveryMatrix empowers clients to unleash bold ideas and deliver outstanding player experiences in regulated markets. The company has more than 1,300 employees across 15 offices in 15 countries and serves 300+ customers worldwide, including the regulated US market. EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification.
