Customer Success Manager
Optimove’s Customer Success Manager fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers, and software developers to deliver outstanding results. Dedicated to client success and satisfaction, the Customer Success Manager serves as the main point of contact with valued customers.
This role requires highly effective project management and people skills coupled with robust analytical capabilities. The position is a valuable member of the customer-facing team and offers an excellent opportunity to learn and grow within a lively and challenging environment.
- Owning customer relationships as the main point of contact in the company.
- End-user customer training to unlock the value of Optimove’s software for clients.
- Guidance and advice for enhancing the use of the system.
- Project management and crisis resolution.
- Education regarding new and existing features.
- Ongoing customer enablement to ensure client success.
- Bachelor’s degree (required)
- 1-2 years of experience in relevant customer-facing roles, preferably from software companies (preferred)
- Fluent English and Hebrew (required)
- Extremely strong presentation and communication skills (required)
- Proactive, highly organised, with the ability to manage multiple tasks (required)
- Fast learner who can understand and articulate technology at any level (required)
- Rich and effective interpersonal skills (required)
- Strong analytical skills (required)
- Growth mindset, always pushing yourself out of your comfort zone (required)
- Experience in technology-related fields, preferably B2B SaaS (nice-to-have)
Optimove is a customer relationship management and marketing platform founded in 2009 and used by more than 1,200 consumer brands. It is listed on Big Bet Jobs because online gaming is its largest market: the company says over half of the operators in the 2025 EGR Power 50 are its clients, and in April 2026 it agreed to acquire Smartico, a gamification and CRM provider built for iGaming operators. Many of its customer success, CRM and data roles work with sportsbook and online casino brands, although Optimove also serves retail, e-commerce, travel and financial services companies.
