IT Specialist
The organisation is seeking a hands-on and proactive IT Specialist to join the ICT Operations team. The ideal candidate will be responsible for maintaining and supporting the organisation's internal IT infrastructure, equipment, networks, and systems.
This role requires strong technical skills across multiple operating systems, including Windows, macOS, and Linux, as well as experience with cloud platforms like Google Workspace and Microsoft 365. The IT Specialist will be instrumental in ensuring seamless day-to-day IT operations and providing outstanding user support.
- Purchase and set up workstations and other internal IT equipment for employees, managing inventory and asset tracking.
- Provide first and second line internal technical support to end users, both remotely and on-site.
- Manage internal user onboarding and offboarding, including provisioning and deprovisioning access and accounts.
- Manage internal user accounts across Google Workspace, Microsoft 365, SharePoint, Active Directory, and other business tools.
- Monitor, document, and resolve support tickets through Atlassian Jira Service Management.
- Maintain and troubleshoot internal desktops, laptops, printers, and peripheral equipment.
- Perform laptop repairs and diagnostics, including RAM/SSD upgrades and reimaging.
- Install, configure, and troubleshoot software and operating systems.
- Support and troubleshoot local and remote network issues, including LAN, Wi-Fi, and VPN.
- Collaborate with the DevOps and other teams on network improvements and incident response.
- Monitor logs and perform basic diagnostics to ensure network reliability and performance.
- Apply and enforce IT security best practices, including patching, antivirus, and user permissions.
- Administer endpoint security tools and manage access controls.
- Maintain clear IT documentation for systems, procedures, and troubleshooting guides using Confluence.
- Conduct training sessions for employees on new software, tools, and IT best practices.
- 2+ years of experience in IT support or a related role (required).
- Proficiency in Azure Active Directory and Google Workspace (required).
- Experience with firewalls and other networking equipment (required).
- Strong knowledge of Windows, macOS, and Linux operating systems (required).
- Strong analytical and troubleshooting skills (required).
- Excellent communication and interpersonal skills (required).
- Relevant certifications (e.g., Azure, AWS, or Google Workspace) are a plus (nice-to-have).
- Competitive salary with health benefits and health insurance
- Attractive bonus packages
- Continuous training and development to enhance knowledge
- Career development and growth
- Flexible work arrangements
- Social events
- Health allowance
Rhino Entertainment is an online gaming operator established in 2020, running a multi-brand strategy across several regulated jurisdictions. Its brands serve a growing number of markets with casino and online entertainment products built on modern technology. The company's multinational teams are based across Malta, North Macedonia, Spain and other countries. Rhino Entertainment is headquartered in Sliema, Malta.