VIP Customer Support Representative
The VIP Customer Support Representative role involves managing high-level customer interactions within the iGaming industry. The position focuses on providing comprehensive support regarding account management, financial transactions, and platform navigation while ensuring adherence to regulatory standards and responsible gambling practices.
- Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation.
- Clarify questions related to betting odds, how bets are settled, and how winnings are calculated.
- Assist with issues related to deposits, withdrawals, and other payments.
- Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws.
- Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.
- 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support) (required)
- English proficiency at an Intermediate level or higher (required)
- Proficient knowledge of customer service, and standard practices and procedures (required)
- Knowledge of sales principles and methods (required)
- Able to maintain customer confidentiality (required)
- Excellent verbal and written communication skills (required)
- Attention to detail (required)
- Problem-solving skills (required)
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.
